Warranty and post-warranty service
Service engineers of our company perform maintenance of an equipment provided by our company in a warranty and post-warranty period.
In the warranty period (from 2 to 5 years, depending on the type of equipment) service provides our expert, upon confirmation of a visit necessity, arrives in a day to the customer’s factory with a set of necessary spare parts and tools. Usually, visit of our engineers is needed in the first six months of an equipment operation, as thereafter experts of a Customer who were taught theoretical background and went through a practical training perform an independent replacement with supplied warranty parts.
The warranty is based on a separate agreement, which prescribed the conditions and cost of maintenance work.
In addition, IBC Systems engineers carry out repairs of refrigeration and peripheral equipment manufactured by third party companies, because qualifications and experience allow us to provide a warranty for these activities.
Installation and launch
Depending on a project, our experts perform installation of pipelines with cooling liquid, lines of the flow of granular material and gas pipelines.
When you install an internal cooling system (air-cooled), we calculate, supply and install ventilation ducts depending on the project settings.
In line with modern requirements imposed on the pipe cooling, the latter can be made of stainless steel, PVC pipe, PP or PE.
Installation starts after issuance a complete set of design drawings and documentation by our project department. We perform these types of work only for complex “turnkey” projects.
All our equipment is supplied with instructions issued in Russian. Passport and instructions in paper form are provided with an equipment.
If you need to receive instruction again, you have to send a request indicating the company name, contact information, model of equipment and its serial number.
To ensure effective operational work we have stock of spare parts for all equipment provided by our company, in Moscow.
On a constant basis in stock, there are elements for equipment Plastic Systems, Green Box, Husky:
- Paper and metal filter elements VIRGIS
- Polyurethane, silicone and metal hoses for material feeding
- Molecular sieve UOP
- Filter-dryer CASTEL
- Face seals for pumps EBARA, CALPEDA.
- Pipe clamps EURAC
- Heating elements
- Compressors by Danfoss Maneurop, Copeland, Bristol
- Start-regulating automation by Siemens, Moller, Carlo Gavazzi
- Gearboxes VARVEL, BONFIGLIOLI
- Electric engines PENTA
- Controllers CAREL
In case of absence of necessary spare parts at our warehouse, delivery term will take from 7 to 14 days.